Solution Examples
Podcast Episodes
Digital Machine File with Edge Device and Equipment Cloud
The episode shows how the PVA Group is enabling its machines from the field of high vacuum and heat treatment to become data capable and how digital services are built on top of that. The starting point was the internal challenge of making knowledge centrally available, creating transparency and standardizing service processes. In parallel, customers required a secure way to integrate machine data into existing IT and MES systems without disclosing sensitive process data. Together with Kontron AIS, an edge device using the OPC UA for Machinery model and a digital customer portal were implemented. The hardware enables secure and standards-compliant provisioning of machine data. The portal serves as a central platform for master data, documentation, maintenance plans, tickets and customer communication. In the future, this will form the basis for a digital twin including lifecycle data. The modular solution addresses internal efficiency and scalable customer services and enables future use cases such as preventive maintenance, automated spare part diagnostics or AI supported recommendations. The episode is particularly relevant for machine builders, industrial operators, service managers and companies that want to develop their own IoT product strategy. It explains why data access, standardization, platform logic, trust and iterative implementation are key.
Customer Satisfaction in Mechanical Engineering through Digital Services and Business Models
Sandra Oerter (Commercial Head of Service, HESS GROUP) and Martin Falsner (Digitalization Service and After Sales, Kontron AIS) will report on their collaboration and their experiences directly from practice. Together with Kontron AIS, the HESS GROUP has set up a cloud-based service platform with an integrated knowledge database that provides customers with a comprehensive overview of all relevant data of the concrete block and mixing plants: from production data to the dynamic maintenance calendar to the digital spare parts catalog. In this way, an important challenge is met: making the knowledge from the heads of experienced employees tangible in order to enable a structured transfer of know-how. Training phases can thus be simplified and fluctuation efficiently countered. Other interesting added values that have emerged in the course of this digitalization will be discussed – for the company’s own service and support as well as management (HESS GROUP) and for their end customers. Among others: OEE increase and knowledge database for machine users as well as digitalization in service and after sales for machine manufacturers. For whom is this podcast episode particularly exciting? for production / machine operators and maintenance personnel for management / operations management and executive management for all those involved in the manufacturing chain / value chain (production of end products)
