Laura Mangold

Remote Monitoring meets Smart Maintenance – with mtu Go by Rolls-Royce

How Rolls-Royce Power Systems is digitalizing service with mtu Go – from maintenance planning to a digital assistant How can service processes for industrial propulsion systems be made more efficient, scalable, and future-proof? In this episode of the IoT Use Case Podcast, Laura Mangold and Daniel Eberle talk about the development and application of the IoT platform mtu Go – a digital solution for data-driven maintenance, ticketing, and knowledge management. The platform links operating data from globally deployed engines with ERP-based maintenance schedules, analyzes system conditions, and automatically generates maintenance recommendations. This enables maintenance operations to be planned and executed more efficiently – including integration with existing ticketing systems. A special highlight: The upcoming “Service Assist” feature will offer a digital assistant that guides technicians step by step through repair procedures in the field. The goal is to preserve expert knowledge and efficiently onboard new staff – a strategic response to the looming service technician shortage known as the “silver tsunami.” Also featured in this episode: Building a scalable IoT architecture (Azure, Edge, Telemetry) Internal data models to meet regulatory requirements (e.g., EU Data Act) Change management and training formats in service organizations Iterative product development with a focus on user adoption This episode offers practical insights for anyone looking to scale digital services in industry – from fleet operators and maintenance leads to IT and product owners.